Braira Qurtubah Hotel in الرياض

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comments 5

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  Omar Al-Oumi

  :: 24 April 2018 16:10:40

  It is a modern hotel and has good services. But the way it handled me as a guest was not that professional compared to international chains (it is a local brand). I booked a room thru their reservation telephone number and stated that I want a quite room that is far away from elevator. But the receptionist who checked me in gave me a room that is facing an elevator. I came back to him asking for another room and he told me that only 2 rooms are available, which are this one and another one in the ground floor (noise was there). I requested an upgrade but he asked me to pay the difference and will not offer a free upgrade (which normally international and respected hotels chains will do to ensure your happiness). So I paid the difference and got a suite that is quite. Moreover, there was no mirror at all except in the bathroom. So whenever you need a mirror you have to go to the bathroom! The checkout process was not that professional. I had my breakfast then went to the reception to check out so that I then go to my room to get my luggage to save time as I had to attend an early meeting. The receptionist didn't check me out and asked me to go to the room to get my luggage first. When I was there someone came to check the minibar to make sure I have not used it. So they don't trust their guests. I have not been treated in this way in international hotels chains as they will make sure you are comfortable and will do their best to make you happy and return back to them. They will ask if I used the minibar and will charge accordingly if so. But the receptionist didn't ask and sent someone to check it (lack of trust). I don't think I will come back to this hotel after this treatment. The 2 stars I gave it is only for hotel style and facilities. The only staff I was happy with are the staff available in the restaurant during my breakfast. I came to them before they open and they welcomed me and served me in a good way. Thanks to them. There is another point which is the breakfast timing. It starts at 7:00 a.m. which I consider it late as it should be a little bit earlier. The last point is about the heavy smell of the perfume they use for air in the hotel. I felt not comfortable with it. In summary, I will stick with international hotels chains unless they have no availability.

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  Mahmoud Shemy

  :: 28 March 2018 00:14:07

  Very nice hotel with new design and nice interiors. The surrounding is quite and the room service staff are very good and attentive to details. The breakfast menu is quite good and fresh and the hotel location is nearby the airport. There are 2 large malls near the hotel like a walking distance where you can find drug store and nice restaurants and some shopping facilities.

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  Nour Said31

  :: 01 March 2018 12:28:53

  It’s very nice and quite and clean always will be my first choice 😊

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  Emad Turkistani

  :: 25 February 2018 17:13:18

  I loved the hotel, but the breakfast was not so good. But overall, the services, the hygiene, the atmosphere, the staff, were great.

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  Abdulaziz Rashed

  :: 29 January 2018 18:40:54

  First experience wasn't good. However after I talked to Mr. Waleed who really did support me and manage every thing the way it should. Thanks to Mr. Waleed for his support and rest assured I'll be visiting the hotel for my next trips.