Hotel Suites Retaj House in مكة

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comments 5

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  jamil jacob

  :: 27 September 2017 09:15:20

  Closest you can get to Masjidil Haram

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  abu mahdi nik mansor

  :: 27 February 2017 13:05:06

  Looking at the reviews, i decide to book this hotel specially for my umrah journey with beloved parents n wife... Oo Allah..please make everything easy for us all..

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  Faisal Faruque

  :: 08 February 2017 16:42:36

  We stayed in a family suite (6 people) during December on the 10th floor. The hotel is located minutes from gate 89/90 of the haram, and this why primarily why we chose this hotel. It's located in a tower with shopping facilities and food courts below. Our room had 6 single beds, three downstairs and another 3 in the mezzanine floor. Our view was horrible as it was looking to the adjacent building, and consequently there was no natural light in our room which was annoying. There's a small kitchenette provided but with no pans or pots, you get a fridge and a kettle. Our room had two bathrooms, the upstairs bathroom due to the way it was designed (had a floor shower) was useless as it flooded due to the flat profile of the floor. Furnishings were of a good quality. My complaints are : 1) due to the size of the room the cleaning staff often tried to get away by not cleaning the room. You had to literally stand there and make sure they did what you asked. Then after they finished they would just stand there looking at you awkwardly in what I assume was them waiting for a tip (mafi fulus cuz). 2) The front of house staff, although decent and better than others I have experienced in KSA in terms of professionalism and grasp of the English language, messed up during an emergency. My father had collapsed after coming out of the toilet and I called the reception and asked for them to call for help and send a Dr. An hour or two passed and no one came. When I went down to see the receptionist they said that the callout charge was 900 SR, or that we should put my father in a trolley and take him to a hospital in the floors above. I don't expect them to me medics, and alhamdullilah myself being one I was able to rule out any serious causes however if my father had a stroke things would have been so different today. In a collapsed patient, you do not wheel them up (what's the Arabic for syncope). As I said, don't expect them to be medics but they need at least some basic life support training. Apart from this, it's a good hotel albeit slightly expensive (I guess you pay for the convinience).

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  Althof Rayhan G.P

  :: 07 February 2017 19:20:14

  Nice. Great. Amazing. 10/10 For the service and coziness. Near Masjid Al Haram, making prayer activites more ease. Recommended for pilgrims visitor.

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  Probo Darono Yakti

  :: 31 December 2016 07:03:27

  Representative hotel with fast wifi connection. Good to sleep here when you are on an Umrah tour.